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Shipping
- National Delivery: 2-3 business days
- International Delivery: 5-10 business days
See full shipping details here
Returns
For any issues or concerns with our product, feel free to email us on info@elusivelingerie.com or returns@elusivelingerie.com
- Once received, we will inspect and process the products. Please allow up to 14 days for us to receive your product and action your return/exchange request
- We will gladly cover the cost of delivering your new product if you have requested an exchange
- We do not offer refunds for change of mind, so choose your product wisely
- If a consignment is undeliverable at a destination due to refusal to pay import tax, incorrect address or otherwise, the consignment will be abandoned at destination
- Please note, if an exchange is requested for a different item than the one returned, it will be sold at the Online price displayed at the time of processing. If you wish to take advantage of a sale price, we strongly suggest sending the original item back for a refund and purchasing the new item Online yourself.
- Any refunds required will be processed back via your original form of payment. Please note, postage and gift wrapping charges are non refundable.
- If an exchange item is out of stock, you will be notified via email and a refund via your original form of payment will be issued.
- We are unable to accept any returns on soiled, damaged or unclean garments for hygiene purposes.
- When making exchanges all returning items must be intact, with tags attached.
- Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.
- All faulty items are assessed by Elusive Lingerie in NZ prior to an exchange being issued.
- We do not accept, exchange or refund items for general wear and tear or misuse.
- We strongly urge you to follow carefully all washing and care instructions.
- Shipping charges will only be refunded if an item is deemed faulty and has been assessed.
- Items are sent back to Elusive Lingerie at the customers cost using a traceable shipping method.
Please note: if you choose to send your items back to us, your original delivery fee is non refundable
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