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Customer Feedback

We welcome your feedback, please add your comments below.
Thanks, The Elusive Lingerie Team.

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or email us at info@elusivelingerie.com

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Size Guide

Shipping

  • National Delivery: 2-3 business days
  • International Delivery: 5-10 business days


See full shipping details here


Returns

For any issues or concerns with our product, feel free to email us on info@elusivelingerie.com or returns@elusivelingerie.com

  • Once received, we will inspect and process the products. Please allow up to 14 days for us to receive your product and action your return/exchange request
  • We will gladly cover the cost of delivering your new product if you have requested an exchange
  • We do not offer refunds for change of mind, so choose your product wisely
  • If a consignment is undeliverable at a destination due to refusal to pay import tax, incorrect address or otherwise, the consignment will be abandoned at destination
  • Please note, if an exchange is requested for a different item than the one returned, it will be sold at the Online price displayed at the time of processing. If you wish to take advantage of a sale price, we strongly suggest sending the original item back for a refund and purchasing the new item Online yourself.
  • Any refunds required will be processed back via your original form of payment. Please note, postage and gift wrapping charges are non refundable.
  • If an exchange item is out of stock, you will be notified via email and a refund via your original form of payment will be issued.
  • We are unable to accept any returns on soiled, damaged or unclean garments for hygiene purposes.
  • When making exchanges all returning items must be intact, with tags attached.
  • Preferably inside the original carton which it was sent to you to ensure the product is protected during transit.
  • All faulty items are assessed by Elusive Lingerie in NZ prior to an exchange being issued.
  • We do not accept, exchange or refund items for general wear and tear or misuse.
  • We strongly urge you to follow carefully all washing and care instructions.
  • Shipping charges will only be refunded if an item is deemed faulty and has been assessed.
  • Items are sent back to Elusive Lingerie at the customers cost using a traceable shipping method.


Please note: if you choose to send your items back to us, your original delivery fee is non refundable


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